SHIPPING INFORMATION
ISLANDWIDE/DOMESTIC SHIPPING
Free shipping
Island wide free delivery* on orders Over LKR 5000 *Processing fee may apply for cash on delivery orders.
Direct Delivery
We are offer to our direct visit customer of our show room/super centers who can get the product/services as free of charges such as processing fee or any other charges except for only statutory charges such as tax related government policies time to time. The customer to be paid their direct bill/invoice due amount only. Likewise in case of any return or exchange instances also treated as same in a JIT (Just In Time) management whether buy or exchange or return or refund etc. Even though, all activities are strictly subjected to our General Terms & conditions and return policy as well as our privacy policy as usual. However, we will consider value for money and valuable time of our Loyal customers under JIT management approach would be considered as prefer
Express Delivery
Please refer to the sample delivery schedule below.
|
Order Placed(Day) |
Order Placed(Time) |
Delivery Option |
Delivery (1st attempt) |
|
Monday - Sunday |
Before 12 pm |
Express |
Same Day |
|
Monday - Sunday |
After 12 pm |
Express |
Next Day |
- Express Delivery is only applicable in the following selected areas
- Eravur Pattu Divisional Secretariat area of Batticaloa District
- Eravur Town Divisional Secretariat area of Batticaloa District
- ManMunai North Divisional Secretariat area of Batticaloa District
- Express Delivery does not apply under certain conditions. These include, but are not limited to:
- Orders placed on public holidays.
- Inclement weather conditions/hygienic pandemic situation In this regard, these are subjected to established and executed time to time by the government rule and regulations.
- Orders that contain inaccurate/incomplete information
- Interruptions to iNilam courier partners system due to upgrades, maintenance or technical issues
- Any other case of force majeure/unforeseen and unavoidable circumstances
- Subjected abuse of service
Delivery Time
Deliveries within Batticaloa will be handed over to delivery within 3 working days.
Deliveries outside of Batticaloa may take longer than 3 working days depending on the distance
Customers will be notified at the earliest possible time if there any unavoidable delays with their order.
Delivery Charges
Delivery charges are calculated based on product weight & distance. Delivery charges can be calculated on each product page or your Shopping Cart before placing the order.
Delivery Tracking
Registered Users: please login to your account to track your order.
Guest Checkout: please visit our tracking page.
Delivery Information
When will my Island wide order be delivered for ?
Delivery for all accepted orders is done using standard third party courier services. Depending upon your location, it may normally take 3-4 working days for delivering the order at your doorstep. For far-off locations like North, North East the delivery make take slightly longer time, depending on the delivery turnaround times of the concerned courier partner carrying your order.
What are the Delivery Charges?
Free delivery for all orders above LKR 5,000 within Island.
Pay Online, Deposit Cash or Cash on delivery and make us deliver :
Batticaloa- Eravur Pattu, Eravur Town, Manmunai North Divisional secretary areas LKR 150/-
Other 11 Divisional secretary areas : LKR 200/-
Northern & Eastern Province except Batticaloa District: LKR 300/-
Other Provinces : LKR 350/-
Are there any hidden costs on items sold by iNilam online shopping point ?
There are no hidden charges when you buy on www.inilam.lk.
How do I contact you for delivery related queries after placing the order?
You can call us on +94 77 6622 697 or email us to info@inilam.lk
WORLD WIDE OR INTERNATIONAL SHIPPING
Inilam.lk is proud to provide an enhanced international shopping experience and deliver our great quality product around the world. Shop our site in your selected local currency and see your complete order total, including shipping fees when you checkout. When you submit your order, the total is guaranteed at the current exchange rate as per our money exchange calculator or proper link
Shipping
Presently as a result of the global COVID-19 pandemic there are international delivery delays due to flight disruptions, cancellations, government restrictions and/or border closures.
International shipping costs
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
Duties & taxes
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased. International taxes (such as Value Added Tax, or VAT) are set by the destination country.
Payment
Visa, Master Card and QR code secure payments are available for international customers. iNilam.lk entity will be displayed as the Merchant of record on customer's credit card statements for orders shipped internationally. We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
Shipment time frames
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. Although we do our best to deliver your items during the estimated time frame, delivery dates are not guaranteed.
