At iNilam.lk we believe in creating a great online/virtual and physical/visual store shopping experience that is fun and hassle-free for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit that you can follow in 3 easy steps! 

Simply contact the iNilam.lk Customer Care Team 

• Directly visit our show room along with authorized paid bill/invoice within a 7days from sale.
• By writing an email to: inilamonlineshoppingpoint@gmail.com or,  
• Reaching out to us on our Hotline through WhatsApp/Viber +94776622897 or, 
• Direct Messaging us on Instagram or Facebook 

Once your request is acknowledged and approved by our Quality assurance / Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.  

Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.  

• Exchanges are done strictly within 14 days after the delivery is completed

• All items should be new, unused, and with iNilam.lk or super centres/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.  

• The purchased item(s) are the customer’s responsibility until they reach the iNilam online store/Quality assurance/customer care team for inspection. The iNilam requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store. 

• All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us to serve you better, but request that all returned items should pass our inspection for points mentioned above. 

• Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection. 

• If the new item that you are requesting an exchange for has a: 

• Higher Selling Price than the original purchase item – you will be requested to make an additional payment to cover the difference in price. 

• Lower Selling Price than the original purchase item – the balance money will not be refunded to you and you will forego that difference.  

• Dresses that have “Special Collection” tags attached on them are not able to be exchanged for a different style or product type. However, these Special Collection dresses can be exchanged for a different size.  

• Under no circumstances can Bodysuit products & Health care products be exchanged due to hygiene reasons. 

• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.  

• Once the inspection is passed and the exchange is accepted,  the courier cost  LKR 100.00        (for pick-up and re-delivery back to your address) will be accepted by iNilam in an effort to reduce cost for the customer. However, any courier charge that exceeds this allowance any additional amount will be charged to the customer.  

• Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.  

• Sale/offer/Discounted  items purchased online cannot be exchanged under any circumstances. 

In the very rare occurrence that you receive a defected product by shopping online on our website we have an easy step-by-step returns policy that should keep you happily/friendly  shopping with us in the future 

• A request to replace a damaged item should be made within 3 days since receiving said item through the delivery courier. The request for return and/or exchange should be made either through our e mail, phone number or Instagram/Facebook as per the details provided above.  

• Once the defected product is collected by the courier, the defected item will be inspected at our warehouse before we can complete and approve an exchange request to ensure if the garments are unworn/unused despite of the damage. 

• The purchased item(s) are the customer’s responsibility until they reach the store. The iNilam requests the customer to ensure that they're packed up properly for exchange to avoid damage and tampering on their way to the warehouse. All price tags and label must be attached to the garment.  

• Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price if the exchange item is of a higher value than the defected item. If the new requested items Rupee value is less than the previous items Rupee value, the balance will be refunded to you. 

• Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item. 

• The courier cost (for pick-up and delivery) will be accepted by iNilam in an effort to reduce cost for the customer. However, any courier charge that exceeds this allowance will be charged to the customer.  

• Please note that the iNilam management retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable. 

• All product exchanges are done strictly within 7 days of the garment being purchased at the show room/visual store. The exchange item has to be accompanied strictly with the original receipt/bill of purchase.  

• All items should be new, unused, and with all iNilam brand/price tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted and your exchange will be rejected.  

• Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection. 

• Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.  

• Dresses that have “Special Collection” tags attached on them are not able to be exchanged for a different product. However, these Special Collection dresses can be exchanged for a different size.  

• Under no circumstances can Bodysuit/Health care/jeweelery products be exchanged due to hygiene reasons. 

• Special offer/Discounted/Sale Items purchased at the Physical Store cannot be exchanged. 

• Please note that the final decision for exchange request is at the sole discretion of the iNilam Management. 

• Please note that all Damages and Defected items should be claimed only if you think that the defect is due to a production quality issue and not a damage that occurred during wearing of the garment. 

• Therefore, firstly, the Mimosa Store team will inspect the defected item to ensure that the garment is unworn/unused despite of the damage and should be in a good condition. 

• If the above conditions are met, the the damaged garment will be sent back to our warehouse for technical evaluation if the damages. If the damage is a genuine case, we will notify you and will you can select any of the below options: 

• Claiming a full refund for the value of the garment – Please note that this will be made as a direct fund transfer to your bank account since no cash refunds or credit notes can be issued from the Shop 
• Exchange the damaged item for another item that is of equal or less value than the original damaged item. 

• Please note that the final decision regarding Damages or Defected Items request is at the sole discretion of the Mimosa Management. 

In the unlikely event that any items you have ordered from us I s damaged or defective, or if the item delivered, is different from what you had ordered will only be accepted for return.

If you would like to return an item for refund or exchange, you are able to do this within 30 days of receiving your order. Items must be in an unwashed, unworn and resalable condition. To complete a return, call us at +94652222052 or +9477 6622697 email us  info@inilam.lk to request a Return Merchandise Authorization Number (RMA#). Please include:
- Name
- Address
- Email Address
- Order Number
- Item number(s) to return

We will provide you with an email that contains information on where returns should be shipped, the amount you will be refunded upon quality inspection of the returned merchandise, a shipping label/waybill and the return package instructions.

Shipping and handling fees will not be refunded. You will pay for shipping of the returned item(s) to the carrier.

Returns will not be accepted without an RMA #. Please note, that the RMA Number will expire in 21 calendar days from the date of receipt of the Merchandise Authorization email. The item will not be accepted if it is returned after that time. Your return address will be mentioned on
your RMA confirmation.  

• Purchases made at the physical store cannot be exchanged online. These exchanges can only be done by visiting the physical store 

• Purchases made online through the iNilam.lk website CAN be exchanged at the Physical Store. However, customers need to e mail the details and notify ahead of time in order for the physical store to proceed with the exchange or refund (in the case of defected items).  

• No cash refunds or Store Credit will be issued for item exchanges. If the item is defected, it has to be evaluated first before a decision can be made for a refund. 

• Orders made through our website and paid by card can be picked up from the shop. 

Our dedicated team at iNilam.lk always here to help, You could contact us via email, telephone or whats App chat even via our Facebook page of iNilam.lk .